Small Business
How a custom app replaced Google Calendar and sticky notes
Most small businesses have one job they do by hand every day. Retyping the same quote. Copying an address out of a text message into a calendar...
Writing
9 articles
Writing
The questions people are too polite to ask on a first call, answered at length. Read these before contacting anyone, including me. They are written so you can check the reasoning rather than take a claim on trust.
Hiring
What a local developer actually gives you
Most small businesses do not hire a developer. They subscribe to one. There is a line in the bill for the website, it renews on its own, and if you...
Platforms
The barcode on your product is about to become a web address
There is a deadline going round the food and packaging trade at the moment, and like most deadlines it is being described either as nothing or as an...
Small Business
Your Domain Is Your Name Tag. Do Not Lose It.
I worked at GoDaddy, where domains are the entire business. Here is the short version of what I wish every small business owner knew, because the...
Hiring
How to Tell If a Developer Knows What They Are Doing
You are hiring for something you cannot evaluate directly. Here are the two questions I would ask, why they work, and a mistake of my own that shows...
Small Business
What Small Business Websites Get Wrong
These are not design opinions. They are the specific, repeated shortcuts I have watched cost small businesses real customers, and every one of them...
Pricing
Why Your Website Bill Suddenly Doubled
I worked at GoDaddy and then at Wix. This is the billing pattern I saw more than any other, and almost nobody sees it coming, because every...
Platforms
Wix, WordPress, or a Developer? An Honest Answer
I spent two years at GoDaddy and two at Wix before going freelance, so I am going to say something most developers will not. These platforms are...
Platforms
The Brick Wall: When Your Site Cannot Do the One Thing You Needed
Of every upset call I took across two platform companies, this was the one that stayed with me. Not billing. Not outages. This.