What You Get
An hour on a call with the screen shared, working on your actual site. You can drive while I talk you through it, or I can drive while you watch. Either way you keep written notes afterwards, because nobody remembers a call three weeks later.
Two years at GoDaddy and two at Wix means I have sat on the other side of this conversation thousands of times. I know what support can and cannot do for you, which settings matter, and which of the things you are worried about are not actually problems.
What People Ask
The most common question by a distance is about the bill. Somebody is on a plan they were sold, at a price that jumped at renewal, with apps attached they have never opened. Working out what you actually need takes about twenty minutes and usually pays for the call several times over.
After that it is search: why the site does not come up, what can be fixed on the page today, and what is going to take months no matter who you hire. Then mobile layout, domains and DNS, and forms that never arrive.
The Honest Part
Sometimes the answer is that your site is fine and you should stop worrying about it. Sometimes it is that the platform is wrong for what you are trying to do and no amount of tuning will fix that. I would rather tell you either of those in an hour than sell you a rebuild you did not need.
If it turns out you do want the work done rather than explained, we can scope it on the same call, and you will have a written price before you commit to anything.
How To Book
Send a note describing the problem and what you are seeing. If it is something I can answer in two lines by email, I will just answer it and you will not need to pay for an hour.